FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

Shipping times typically range from 7 to 21 business days, depending on your location and customs processing.

2. Do you ship internationally?

Yes! We ship worldwide including the US, Canada, UK, EU, Australia, and more. Shipping costs and times vary by destination.

3. Can I change or cancel my order after placing it?

Orders are processed quickly. Contact us immediately at petsneeds.co@gmail.com if you need to make changes. We cannot guarantee changes once processed.

4. What is your return policy?

Contact us within 7 days of delivery (14 days for EU customers) to report issues. Products must be unused and in original condition unless defective. Resolutions vary case-by-case.

5. Do I have to return the product to get a refund?

EU customers do not need to return products for cancellations within 14 days but must keep them unused. For others, returns depend on the situation.

6. What types of refunds or resolutions do you offer?

We may offer store credit (full or partial), partial refunds, replacements, or other solutions. Full refunds are rare and reserved for verified issues.

7. Are your products safe for pets?

Yes, our products are designed with pet safety and comfort as priorities. Please follow all usage instructions carefully.

8. How can I track my order?

Once your order ships, we will send you a tracking number via email so you can monitor its progress until delivery.

9. How can I contact PetsNeeds.co customer support?

Email us anytime at petsneeds.co@gmail.com. We usually respond within 24–48 hours.

10. Where are your products shipped from?

Our products are shipped directly from our global network of suppliers and fulfillment centers. This streamlined approach allows us to offer unique, high-quality pet products that aren’t typically found in local stores — all while keeping prices competitive and shipping reliable.